Recalls are frustrating drivers due the inconvenience, as well as the danger they put their families in.
The 2015 American Consumer Satisfaction Index, an annual survey that involved 4,300 consumers, found that satisfaction with automobiles dropped for the third straight year to the lowest level since 2004. High new-car prices also were a factor.
“While it is true that all cars are now much better than they were 10 to 20 years ago, it is alarming that so many of them have quality problems,” said Claes Fornell, chairman and founder of the survey.
Honda records 20 per cent rise in profit despite massive recalls Last year automakers recalled a record 64 million vehicles for problems such as exploding air bags and ignition switches that can unexpectedly cause engines to stall. The problems can be deadly. So far General Motors has agreed to compensate families of 124 people who died in crashes caused by the faulty switches. Eight more people have died worldwide after being cut by shrapnel from exploding Takata air bag inflators.
Rising prices also contributed to the consumer frustration. Car prices are up 11 per cent since 2010 and hit records all year, rising to an average $32,932 in July, according to the Edmunds.com auto website.