Recalls are frustrating drivers due the inconvenience, as well as the danger they put their families in.
The 2015 American Consumer Satisfaction Index, an annual survey that involved 4,300 consumers, found that satisfaction with automobiles dropped for the third straight year to the lowest level since 2004. High new-car prices also were a factor.
“While it is true that all cars are now much better than they were 10 to 20 years ago, it is alarming that so many of them have quality problems,” said Claes Fornell, chairman and founder of the survey.
Honda records 20 per cent rise in profit despite massive recalls Last year automakers recalled a record 64 million vehicles for problems such as exploding air bags and ignition switches that can unexpectedly cause engines to stall. The problems can be deadly. So far General Motors has agreed to compensate families of 124 people who died in crashes caused by the faulty switches. Eight more people have died worldwide after being cut by shrapnel from exploding Takata air bag inflators.
Rising prices also contributed to the consumer frustration. Car prices are up 11 per cent since 2010 and hit records all year, rising to an average $32,932 in July, according to the Edmunds.com auto website.
Auto recalls have been rampant this year. It seems like every other day, news breaks about yet another major recall on millions of cars that, if left unaddressed, could prove deadly. Here’s what consumers can do to ensure their safety.
There are two months left in the year, but 2014 has already broken the record for most auto recalls ever. As of October, automakers had issued recalls for an estimated all-time-high of 56 million vehicles in the U.S. “To put that in perspective, automakers have now recalled more than three times the number of new cars and trucks Americans will buy this year,” the Detroit Free Press noted.
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The flurry of recalls has come fast and furiously in 2014. This week, Toyota issued a recall on roughly 250,000 vehicles in the U.S. related to faulty airbags, on top of a global recall of 1.7 million Toyotas for a wide range of safety defects that circulated last week. The National Highway Traffic Safety Administration (NHTSA) lists 29 separate auto manufacturer recalls thus far in the month of October, and the agency released a special consumer advisory this week, alerting the owners of 7.8 million vehicles that they should take “immediate action” to replace dangerously defective airbags.
And that’s just the tip of the iceberg. General Motors recalled 2.7 million vehicles last May, less than one month after the automaker announced it had spent $1.3 billion to recall 7 million vehicles worldwide, including 2.6 million for faulty ignition switches linked to 13 deaths. Ford recalled 700,000 vehicles last spring because of concerns the airbags wouldn’t deploy quickly enough, while some 16 million vehicles from 10 automakers have been recalled because the airbags, made by the Japanese company Takata, could inflate with explosive force strong enough to hurt or even kill the riders the devices are designed to save in the case of an accident. And on and on.
The numbers are so big, and the recalls pop up with such frequency, that you might be inclined to tune them out—not unlike the hacks and data breaches that occur with astonishing regularity at major retailers. But then, you know … there’s death and catastrophic injury. The potential of anything so dire affecting you and your loved ones should make you snap to attention and take action.